Shipping and Returns

Dear Customer,

We apply a delivery charge to the products we ship, depending on their weight and final destination.
If you are buying a product that requires accessories, we recommend that you take the opportunity to order them at the same time.

Returns:

We only accept returns that have been authorised in writing by Letslab.com beforehand. To request this authorisation, the customer must first contact Letslab.com. Once the return has been authorised, we will provide the address to send the goods to and the conditions for the return to be accepted.

The goods must be returned in their original packaging, in perfect condition and protected so that they do not arrive with seals or adhesive shipping tape on them.

The goods must arrive at our warehouse within 7 days of the return being accepted. If they are not received within this period, the return will be rejected.

Returns will be handled at the address that Letslab.com provides, as Letslab.com has several logistics centres.

Once the goods have been received and checked to be in perfect condition, the refund will be processed.
Letslab.com reserves the right to refund a lower amount if the goods do not arrive in perfect condition or with all their accessories or office supplies.

We will not accept returns of products that are not returned in their original, unopened packaging, products purchased on a confirmed order basis, or products that have been discontinued after purchase.

What is the return period?

The customer has 15 days to tell us that they wish to return their purchase, in whole or in part.

What cannot be returned?

At Letslab.com we do not accept returns of the following products:

• Equipment that has been customised or made to measure
• Products returned in poor condition and without the original packaging
• Sterile material that has been handled

The address for returning goods is:

Avenida Via Augusta, 15-25 - @SantCugat Business Park

08174 Sant Cugat del Vallès (Barcelona) Spain

Exchange for another product

The customer can choose to exchange a product for another one. In this case, Letslab.com covers the shipping costs of the new item and the collection of the old one.

After the deadline

If the customer tells us they wish to return a purchase after the 15-day period

Products damaged in transit:

To be able to process a claim for damage during transport, you must notify the carrier within a maximum of 24 hours on their contact telephone number. If the outer packaging is damaged at the time of delivery, you must also note this on the delivery note that you sign when you receive the order.
Once the claim has been made, Letslab.com will arrange the collection of the defective product and, once it has been received, will send a product in perfect condition at no cost to the customer.

Faulty products:

Letslab.com covers all costs arising from delivering a faulty product to the customer, provided that the customer makes the claim within 7 days of the invoice date. After this period, the warranty offered by the manufacturer of each product applies. The warranty conditions and coverage vary in each case.
The customer will be asked to have the product ready for collection, packed so that it reaches us in perfect condition and free of labels and adhesive tape, with the address we provide written on the outside of the packaging.
Letslab.com will instruct a carrier to collect the product and, once it has been received, the new one will be sent.
The costs of returns caused by a customer's mistake will be borne by the buyer.